Accounts and security
Provide accurate account information and keep your sign-in credentials secure. You are responsible for activity under your account and should contact us promptly if you suspect unauthorized access. We may require email verification and may restrict or suspend access to investigate abuse, fraud, or a security concern. Never submit a social media password in an order or support message.
Services and orders
The catalog may change as availability, pricing, and service requirements change. Before submitting, check the service description, target link or username, quantity, displayed total, and any refill or cancellation eligibility. You must have the right to use the target and keep it accessible for delivery. Once an order enters processing, edits or cancellation may not be possible. A submitted cancellation request is not a confirmed cancellation.
Wallet funding and charges
Prices and wallet amounts are displayed in USD. We debit the amount shown when you submit an order and record credits and debits in your transaction history. Funding methods shown in the wallet may involve a payment processor or manual review. A pending or unverified deposit does not become spendable until confirmed. If a payment is reversed or disputed, we may review related wallet activity and orders.
Delivery and results
Start times, average delivery times, and service descriptions are guidance, not guaranteed outcomes. Delivery can vary with the service, target, volume, and social platform. Social networks may remove activity or restrict accounts under their own rules. We do not promise specific reach, engagement, permanence, revenue, or ranking. SMMQube is not affiliated with the social platforms listed in the catalog.
Cancellations, partial delivery, and refills
Confirmed failed or canceled orders, and the undelivered share of confirmed partial orders, are credited back to the SMMQube wallet as described in our Refund policy. An uncertain fulfillment response is reviewed before any credit is issued to avoid duplicating an order or refund. Refill and cancellation controls appear only where supported; requests remain subject to the order's actual eligibility and outcome. A completed order is not automatically refundable merely because later results change.
Acceptable use and third parties
Use SMMQube only for lawful purposes and in a way that respects the rights of others and the rules of the relevant social platform. Our Acceptable Use policy gives examples of prohibited activity. Service fulfillment, sign-in, anti-abuse checks, and payments may depend on third parties whose systems and terms also apply. We may decline an unsafe or unsupported request.
Changes, support, and legal rights
We may update these terms and will publish a revised date when we do. Changes apply going forward, subject to rights you have under applicable law. Nothing here removes rights that cannot legally be excluded. For questions about an order or these terms, contact support@smmqube.com or use the Support center in your account.
