Confirmed canceled or failed orders
When an order is confirmed canceled or failed, we return its charged amount to your SMMQube wallet. The credit is recorded as an order refund in your transaction history. An order that has merely been requested for cancellation does not qualify until the cancellation is confirmed.
Confirmed partial orders
If an order is confirmed partial, we credit the undelivered quantity in proportion to the original customer charge. For example, if you paid $10.00 for 1,000 units and the confirmed remaining quantity is 200, the wallet credit is $2.00; the delivered portion remains charged. Some package-style services do not provide a reliable unit-by-unit breakdown. Those cases are held for review rather than automatically calculating a partial credit.
Pending or uncertain outcomes
A delayed response, temporary status error, or fulfillment timeout does not by itself prove that an order failed. We may need to confirm its outcome before issuing a credit. Please do not submit the same order again while it is under review, because the first order may still be active. Contact support if the status remains unclear.
Refill requests and completed orders
A refill is a request to replace eligible drops under the selected service's terms; it is separate from a refund. The option appears only when supported and does not guarantee approval or a particular result. Completed delivery does not automatically qualify for a refund because later counts, reach, or engagement change. If you believe the recorded result is wrong, contact support with the order ID and details so we can investigate.
Wallet deposits and payment disputes
Order credits go to your SMMQube wallet, where you can use them for another eligible service. Deposits and payment reversals are reviewed separately from order refunds. A wallet credit is not a return to the original card, bank, or other payment method. Contact support@smmqube.com about a disputed deposit or an incorrect wallet transaction. Applicable consumer rights remain unaffected.
